Senior Customer Success Manager

Drive Dataiku's growth as part of our Customer team.

The Dataiku Senior Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software & services. The Senior Customer Success Manager serves as the internal voice of the customer and is responsible for driving smooth implementation, renewals, and expansion. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.

How you'll make an impact

• Actively serve a portfolio of assigned accounts based in Japan, including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology
• Gain an understanding of clients’ use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku DSS & associated professional services
• Effectively plan and orchestrate Dataiku platform implementation and project-manage the delivery of our Professional Services
• Leverage Customer Health analytics to identify customer expansion opportunities & churn risks
• Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production
• Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals
• Implement customer engagement strategies, including adoption plans, value assessments, and Executive Business Reviews
• Collaborate with Marketing to grow a library of customer testimonials
• Inform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product team
• Stay current customers on Dataiku’s products, competitive landscape & data science trends

What you'll need to be successful 

• Native level in Japanese is required, with at least 5 years of working experience in Japan
• Strong verbal/written communication & presentation skills; extraordinary listening skills
• In-depth knowledge of architecture topics, technology landscape, data science technical ecosystem, and analytics tools
• Comfort establishing credibility with key customer decision-makers & influencers
• Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI/data science maturity curve
• Ease in speaking to stakeholders at all levels and various departments, from business executives to data scientists, analysts, and IT
• Strong problem-solving & analytical skills; formulate solutions that deliver real business value
• Ability to recognize & maximize new business opportunities
• Demonstrated implementation experience & strong project management skills 
• B.S. or B.A. in business management, finance, economics, data science or similar study
• Strong knowledge of databases and big data technologies is preferred
• Significant prior account management, data science, customer success, or consulting experience, preferably within enterprise software or data science
• Ability to travel up to 25% of the time

Some expected outcomes from this role: #LI-Onsite

• Increased depth & breadth of product adoption across customer accounts
• Identification of additional revenue opportunities for the Dataiku Sales team
• High revenue retention with limited churn & downsells
• Verifiable customer proof points, references, and case studies across the customer portfolio
• High NPS and Customer Satisfaction scores