Senior Solutions Architect

Why Harvey

Harvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss, A&O Shearman, Ashurst, O'Melveny & Myers, PwC, KKR, and many others.
• Strategic investors: Raised over $200 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and the OpenAI Startup Fund.
• World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.
• Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
• Performance: $0-30M ARR in the last 18 months.
• Value: Top of market cash and equity compensation.

Role Overview

The Senior Solutions Architect at Harvey.ai is a critical role that bridges the gap between our product team and client-facing teams. You will be responsible for explaining the technical aspects of Harvey, addressing security and architecture questions, configuring customer accounts, and ensuring seamless integration with our platform. Your expertise will be instrumental in driving upsell opportunities for additional SKUs and our API offerings.

Responsibilities

• Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey.ai to prospective and existing clients.
• Address and resolve customer queries related to security, architecture, AI technology, and platform integration.
• Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.
• Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey.ai platform.
• Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities.
• Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs.
• Maintain a deep understanding of Harvey.ai’s architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders.
• Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.

Qualifications

• Strong knowledge of security standards and best practices, particularly in relation to AI and cloud-based platforms.
• Proven experience with customer-facing roles, including the ability to explain complex technical concepts to non-technical audiences.
• Familiarity with setting up and configuring SSO and other authentication protocols.
• Excellent problem-solving skills with the ability to think creatively and strategically.
• Strong communication and interpersonal skills, with the ability to build relationships with both internal teams and external customers.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.