Implementation Manager
Who We Are
Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.
The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!
Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.
Come join one of the most innovative teams on the planet!
Location: San Francisco, CA Preferred (open to candidates in the USA that are remote PST or MST)
What you will do
As an Implementation Manager for the West Region at Moveworks, you will be responsible for the successful delivery of the Moveworks platform, coaching customers as they navigate the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities. You will understand the Moveworks platform, the customer’s requirements, and criteria for a successful launch.
As the customer’s first introduction to Moveworks Customer Success, you play a key role to ensure they are set up for success and in parallel help our product team evolve our platform as we implement new features. We are a team of pioneers, building out a motion in a new space - come with ideas, an appetite to learn, and an eagerness to continue to break out of the norm and do the best work of your career.
If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!
- You lead customers through the initial implementation of Moveworks as well as new product offerings
- You develop trusted advisor relationships with customer project team and project sponsors to ensure the implementation is aligned with their success criteria and business value
- You will evolve and iterate on our implementation strategy
- You partner cross-functionally to translate business needs and product requirements into solutions for customers
- You partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles
- You partner with the Sales organization to create implementation plans for prospective customers
- You partner with the Customer Success Manager to ensure a seamless transition to post-launch engagement and support
- You develop a deep understanding of the Moveworks suite of products
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
What you bring to the table
- You have 2+ years experience of leading software implementation (SaaS preferred) with enterprise customers
- Project management experience (scope control, budgeting, estimating and resource management)
- You can creatively propose technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies
- You are diplomatic, have tact and you are poised under pressure
- You possess a voracious appetite to learn and grow
- You have completed a Bachelor’s degree or relevant experience
- You are willing to travel 10-25% of the time
Base Compensation Range: $84,000 - $153,000
Compensation Structure: Base + Variable + Equity
*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.
Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.