Senior Solution Engineer (f/m/d)* (Remote)
YOUR MISSION:
Embark on an exciting journey as a (Senior) Solution Engineer (f/m/d)* at Parloa, where you'll play a pivotal role in providing technical expertise to our valued customers. As a key member of our dedicated Solutions Engineering team, you'll act as a bridge between engineering, customer success, and sales, contributing significantly to the triumph of the Parloa platform and customer projects.
IN THIS ROLE YOU WILL:
- Collaborate closely with customers and their technical teams to co-create innovative technical solutions.
- Offer expert consultation on diverse technical topics, including conversational AI, integrations, and voice bot logic.
- Engineer cutting-edge serverless web services using TypeScript and leverage Microsoft Azure's cloud systems to enhance our product.
- Utilize your JavaScript skills to implement customized voice bot logic, supporting the customer success team and their clients.
- Contribute to data analytics, providing clear insights and reports into customers' voice bots using Python, SQL, Kibana, PowerBI.
- Actively seek opportunities to enhance our product and contribute valuable insights to the product team.
Our Tech stack:
TypeScript, Microsoft Azure Cloud (e.g. Azure Function Apps, Azure Cosmos DB), JavaScript, Python, PowerBI/Kibana
WHAT YOU BRING TO THE TABLE:
- 3+ years of experience in customer-facing (post-sales) solutions engineering/architecting or software development. Ideally in a B2B context.
- Keen interest in customer communication, digital voice assistants and other innovations, chatbots, and (Conversational) AI.
- Strong communication skills and the ability to "translate" between a technical and non-technical audience.
- Strong, diverse technical skills and a good understanding of Javascript (Typescript is a bonus) and cloud computing
- Knowledge of or eagerness to learn about SIP and VoIP-telephony related topics.
- Experience with or good knowledge of REST-API services and constructing REST requests.
- Ability to take ownership of a task from inception to completion; independent learner.
- Fluent (C1 or above) communication skills in German and English.
Bonus points if you also bring the following to the table:
- Basic knowledge of conversational AI and NLU-related ML
- Containerization (Docker) and Kubernetes experience
WHAT'S IN IT FOR YOU?
- 100% remote and you're welcome to join us in our Berlin or Munich office whenever you want
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health and other benefits
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Join a diverse team of 35+ nationalities with flat hierarchies and a collaborative company culture.
- Competitive compensation and equity package.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Challenge Task → Expert interview(s) → Meeting the team → Founder interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.