Technical Support Engineer
About Pinecone
Pinecone is on a mission to build the search and database technology to power AI applications for the next decade and beyond. Our fully managed vector database makes it easy to add vector search to AI applications. Since creating the “vector database” category, demand has grown incredibly fast and it shows in our user base. We are a distributed team with clusters in New York, San Francisco, Tel-Aviv, and Manchester.
About the Role
Pinecone is seeking a Technical Success Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database and all Pinecone products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including experience working with two or more programming languages, familiarity with fundamental search and AI concepts, and experience working with two or more cloud providers.
Responsibilities:
- Provide technical support to customers, including troubleshooting complex technical issues
- Manage and resolve customer inquiries in a timely and effective manner
- Identify areas of improvement for customer experience
- Ideate and implement strategies for improving and scaling support processes
- Build tools and automation to optimize our workflows
- Enhance our product literature by creating knowledge base articles and improving our online documentation
Qualifications:
- Bachelor’s degree (or equivalent experience) in computer science or a related field
- 2+ years of experience in a technical support or customer-facing technical role
- Proficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C, Rust,, C#)
- Experience with cloud providers (AWS, Azure, GCP)
- Familiarity with concepts such as embeddings, similarity search, and RAG
- Excellent written and verbal communication skills
- Strong customer service and problem-solving skills
- Ability to work independently in a fast-paced, team environment
- Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, and other Pinecone integrations
Benefits:
- Competitive salary and benefits package, including health, dental, and vision insurance.
- Opportunity to work with a world-class team of experts in ML/AI and cloud computing.
- Chance to work on cutting-edge technology and help shape the future of AI and ML.
- Flexible work schedule, including the option to work remotely.