Engagement Manager, International Public Sector

Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work outside of the United States. There are three core types of work involved:

  • Building custom LLMs
  • Providing high-quality training data for research institutions building LLMs from scratch
  • Partnerships, upskilling, and advisory

As the first Engagement Manager hire, you will be accountable for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom LLMs to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively,  interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.

You will work closely with the business development and go-to-market team, the operational and engineering execution teams, and various customers and prospects to ensure success. 

The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.

The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses. 

In the near term, the team will be based out of the Middle East and looking to meaningfully grow its presence in the region.

You will:

  • Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities
  • Partner with clients to understand their most pressing problems and brainstorm how Scale can best help
  • Manage the long-term health of clients by identifying and preempting areas of risk or concern
  • Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly
  • Collaborate with the operational and engineering execution teams to track delivery and timelines
  • Review, track and improve operational performances and be obsessed with continuous improvement
  • Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing
  • Have proficiency in reading, writing, and speaking in Arabic 

Ideally you'd have:

  • 4-9 years of total work experience, with experience in consulting or as a technical program management role in industry 
  • Associate / Senior Consultant / Engagement Manager role at a Big 3 Consulting Firm
  • A proven track record in B2B client facing roles and expanding client relationships
  • Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communications
  • A track record of structured, analytics-driven problem solving
  • A history of diligence and organization across multiple work streams
  • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
  • Analytical, planning, and process improvement capability
  • Experience with reading SQL and/or another database language

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data.

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