Partnerships Manager

About us

At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

Some of our values

• Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
• Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
• Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.

• Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
• Raise the Bar: We're not just meeting standards, we're aiming for setting them.
• Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
• Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
• Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

About the role:

As Siena AI’s first Partnership Manager, you'll drive strategic collaboration that amplifies our growth. You will craft, implement, and optimise our first partnership program, aligning it with company goals while boosting ARR through marketing initiatives with key agency and technology partners.

What you'll be doing:

• Own the end-to-end strategy, ideation, development, and execution of Siena AI's pioneering partnership program, with a focus on enhancing ARR through strategic marketing initiatives with agency and technology partners.
• Cultivate long-term relationships from strategic partnerships through pipeline optimisation. Drive acquisition campaigns, referrals, negotiations, and successful closures with a keen eye on maximising ROI.
• Leverage partnerships for business initiatives, integrating products and fostering marketing endeavours. Collaborate closely with Sales, Marketing, and Product for seamless execution.
• Elevate our educational approach in generative AI for CX. Create joint case studies, presentations, webinars, and engaging content that highlights the value proposition.
• Represent and advocate Siena at industry events, both in-person and virtual. Drive and promote the brand's visibility and reputation.
• Continuously improve our partnerships strategy using data-driven insights. Metrics and reports are your north star in decision-making and strategic iteration.

Join the team if you:

• Have 3+ years experience as a Partnerships Manager/Sales in ecommerce enablement
• You're a natural with business development and managing complex integrations projects
• See partnerships as a driving force behind revenue goals.
• Are exceptional at communicating and building strong interpersonal relationships, while effectively pitching the product's value proposition
• You ace creating amazing email copy, presentations, videos, blog posts, and case studies
• Have a builder mentality and love setting foundational processes, experimenting and being scrappy and resourceful in your day to day work
• Find excitement in learning, mastering and educating others about conversational AI in the ecommerce CX industry through live events, webinars and enablement sessions
• Are a self-starter driven by setting and pursuing measurable goals aligned with the company's OKIs

Impress us even further:

• You're able to build partnership projects and analyse their results by leveraging marketing and analytics tools (Zapier, HubSpot, Google Analytics, UTM builder etc.)
• You're immersed in the CX space

Benefits

🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

🌞 Flexible working hours. Because who said you can't design your day on your terms?

💸  Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.

🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.