Customer Success Manager - German/French Speaking

 

Why is now a really exciting time to join Synthesia?

 

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the worldโ€™s leader in synthetic AI, working with some of the worldโ€™s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! Today we are a +200-person company having recently closed our Series C investment round of $90m from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 ๐ŸŒŸ We are officially a Unicorn company!!!๐Ÿฆ„๐ŸŽ‰

 

Join the rocket ship while it's taking off! ๐Ÿš€

 

The role...

  • Reporting to the Head of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
  • As a Customer Success Manager, you will drive Synthesiaโ€™s future growth by building relationships with clients and turning them into happy users
  • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
  • You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
  • Ideal for an individual who wants to expand their career with a fast-growing software company

 

About you...

  • Fluent in German or French (Native German/French preferred) and business proficiency in English
  • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
  • Experience in managing a Book of Business along with KPIs
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of our enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • You need to be based in London, UK

 

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

๐Ÿข Flexible WFH or from our amazing office in Oxford Circus - do what suits your lifestyle!

๐Ÿ“ˆ Generous stock option plan

๐Ÿ’ฐ Discretionary based bonus

๐Ÿง“ Pension

๐ŸŒด 25 days of annual leave + Bank holidays

๐Ÿ˜ 4 week paid sabbatical after 4 years at the company + $10,000!!

๐ŸŽ‰ Fun culture with off sites (Lisbon, Copenhagen, Barcelona!)

๐Ÿ“จ Generous referral scheme

  ๐ŸšฒCycle to work scheme (London) 

๐Ÿ’ป Brand new MacBook

โŒจ WFH set up

 

 

โœจ We will always take hustle and ambition over grades and have structured our interview process to reflect this.

If you want to be a part of building a legendary company, COME JOIN US! ๐Ÿ˜Š

 

โ˜ฎ๏ธ Synthesia is fully committed to Equality, Diversity and Inclusion. Our ambition is to have an environment that is equitable, diverse and inclusive for all our employees now and in the future.

We believe that everyone at Synthesia is equally important, that we should celebrate diversity and the value it brings, and that everyone should feel they belong. We want to be a business that champions equality and an inclusive culture; where there are no barriers to colleagues realising their potential; and where every individual feels valued, respected and accepted. ๐Ÿณ๏ธโ€๐ŸŒˆ

 

 

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logo Synthesia Customer Success Management Full-time Onsite ๐Ÿ“ London, England, United Kingdom Apply Now
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