Customer Support Associate - UK

Why is now a really exciting time to join Synthesia?

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We've raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 #5 on Europe's Tech Soonicorn list 🦄

Join the rocket ship while it's taking off! 🚀

The role...

• Reporting to the Head of Customer Support, you’ll be the first person for prospective and existing customers to get in touch with
• You’ll know the product better than anybody and serve as the voice of the customer
• Collaborate with other teams to ensure these requests are routed to the right people
• Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight
• You will provide quality support via chat and email
• You will be required to manage and prioritise requests that come through our service desk
• You’ll look at data and trends alongside your team and work out ways to improve our processes and product
• You’ll produce collateral for use on our website and knowledge hub, such as self-help articles and help videos
• You will liaise with the Product team to provide feedback and influence improvements of our product

About you...

• Capable and compassionate go-getter, a fast learner and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work
• Good written communication skills with a focus on clarity and empathy
• Excellent collaboration and problem-solving skills
• Multi-tasking abilities
• Patience when dealing with tricky situations
• Drive to work autonomously and proactively
• You are an excellent teammate who gives ideas to improve processes
• Previous experience working in a customer facing role would be an advantage but not essential
• You are based in the UK

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

🏢 Flexible WFH

📈 Generous stock option plan

💰 Discretionary based bonus

🧓 Pension

🌴 25 days of annual leave + Bank holidays

😍 4 week paid sabbatical after 4 years at the company + $10,000!!

🎉 Fun culture with company offsites (Portugal, Copenhagen, Barcelona!)

📨 Generous referral scheme

 🍫 Free office snacks and regular tasty lunches!

💻 MacBook

🌍We have several offices in great locations - London, New York, Copenhagen, Amsterdam, Ljubljana and Munich ✌

If you want to be a part of building a legendary company, COME JOIN US! 😊