Account Manager - US (Remote)

At Weights & Biases, our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for developers to build better code, there were no similarly great tools to help ML practitioners build better models. Starting with our first experiment tracking product, we have since expanded our solution into a comprehensive AI developer platform for organizations focused on building their own deep learning models and generative AI applications.

Weights & Biases is a Series C company with $250M in funding and over 200 employees. We proudly serve over 1,000 customers and more than 30 foundation model builders including customers such as OpenAI, NVIDIA, Microsoft, and Toyota.

The Enterprise Account Manager plays a critical role in owning the commercial and relationship aspects of the post-sales customer journey while quarterbacking customer success in close partnership with Field Engineering—who leads the technical success strategy for each account. Reporting to the Director of Account Management, you will manage a portfolio of Enterprise accounts and work closely with Field Engineering on onboarding, adoption, success, renewals, expansions, upsells, and cross-sells. With a core focus on customer success and revenue growth, you will orchestrate cross-functional efforts to ensure customers achieve meaningful outcomes and long-term value.

This role requires a certain level of technical understanding to effectively collaborate with Field Engineering on business impact. You must also understand the software development lifecycle (SDLC) for your customers and the value-add of solutions, including AI/ML, Developer Tools, DevOps, and Infrastructure. Your collaboration skills, initiative, and strategic thinking will be critical to strengthening customer relationships and driving account growth.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at careers@wandb.com.

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